106871-4200 ZEXEL INJECTION-PUMP ASSEMBLY Cross 1068714200

This is a 4.7-hour job for Group 1
Dealer to perform most economical repair.
Description______________SMCS CODE________Hours
Pump Replacement
Engine Wash______________1251-074_________0.3
R&I Pump ________________1251-010_________4.1
Minor Road Test__________1000-530_________0.3
Exception maybe considered and claimed depending on chassis type.
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 0.6-hour job for Group 2
Dealer to perform most economical repair.
Option 1:
0.6 hours will be allowed to inspect the pump when the inspection determines pump serial number is not listed and pump replacement is not necessary.
Description______________SMCS CODE________Hours
Inspect Serial Number____1251-035_________0.6
Option 2 Pump Replacement:
4.7 Hours will be allowed to inspect and replace the pump when the inspection determines the pump serial number is listed and pump replacement is performed.
Description______________SMCS CODE________Hours
Engine Wash______________1251-074_________0.3
R&I Pump ________________1251-010_________4.1
Minor Road Test__________1000-530_________0.3
Exception maybe considered and claimed depending on chassis type.
PARTS DISPOSITION
***** U.S. and Canadian Dealers *****
Make sure the outside of the shipping
container is marked PIXXXX.
Return all Fuel Injection Pumps that are replaced and a copy of the
claim to:
Caterpillar Inc.
Attn: PIXXXXX
BUILDING DD DOCK 8
ROUTE 29 OLD GALENA ROAD
MOSSIVILLE, IL 61552
***** All Other Dealers *****
Handle the parts in accordance with your Warranty Bulletin on
warranty parts handling.
Attach. (1-Owner Notification)
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
IMPORTANT: SAFETY
SAFETY ? RECALL FOR REPLACING THE FUEL PUMP
MODELS INVOLVED - C7 and C9 Truck Engines
Dear Caterpillar Product Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. This notice is also in accordance with the requirements of the Canadian Motor Vehicle Safety Act. Caterpillar has decided that a defect which relates to motor vehicle safety exists in trucks equipped with certain Caterpillar C7 & C9 engines.
A fuel pump failure will dilute the engine oil with fuel and may cause the turbocharger to fail and cause loss of throttle control and excessive smoke, both of which may result in a situation where a vehicle crash could occur. A new fuel pump will be installed on the engine. You will not be charged for the service performed.
If you are a lessor of these vehicles, you must forward this letter to your lessee within ten days.
If you have had your vehicle repaired prior to receipt of this notice and incurred any costs, you may be eligible for reimbursement. Please contact Caterpillar at this toll free number (800) 447-4986.
If you no longer own vehicle with this engine, please contact Caterpillar at this toll free number (800) 447-4986.
If the dealer is unable to have the repair made, please contact:
Caterpillar Inc.
PO Box 610
Mossville, IL 61552-610
Attn: Engine Products Division
Truck Engine Call Center
Telephone: (800) 447-4986
If you are unable to have the repair made within 60 days or without charge, you may submit a complaint to:
In the U.S.
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Telephone: 1-888-327-4236 (TTY:1-800-424-9153)or go to http://www.safercar.gov
In Canada
Transport Canada
Road Safety and Motor Vehicle Regulation
Ottawa, Ontario KIA 0N5
Telephone: (613) 993-9851
Caterpillar Inc.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated -, 2007 when scheduling this service.
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