104746-6211 ZEXEL 9 460 611 498 BOSCH INJECTION-PUMP ASSEMBLY 9460611498 1047466211

Information Cross number Calibration Data Calibration Data Ex

Information injection-pump assembly

BOSCH 9 460 611 498 9460611498

ZEXEL 104746-6211 1047466211

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Buy INJECTION-PUMP ASSEMBLY 104746-6211 zexel genuine, new aftermarket engine parts with delivery

Components :

0.	INJECTION-PUMP ASSEMBLY	104746-6211
1.	_
2.	FUEL INJECTION PUMP	104646-6211
3.	NUMBER PLATE	146967-9400
4.	_
5.	CAPSULE	146620-0120
6.	ADJUSTING DEVICE
7.	NOZZLE AND HOLDER ASSY	105118-6272
8.	Nozzle and Holder	8-97132-309-1
9.	Open Pre:MPa(Kqf/cm2)	18.1{185}
10.	NOZZLE-HOLDER	105048-3230
11.	NOZZLE	105017-2090

Scheme ###:

1/6.	[1]	146601-0700	PACKING RING
6.	[1]	146100-0120	SUPPLY PUMP
9.	[1]	146103-0000	COVER
10.	[2]	139104-0000	FLAT-HEAD SCREW
12.	[1]	146200-0820	DRIVE SHAFT
12/1.	[1]	146200-0800	DRIVE SHAFT
12/2.	[1]	146201-0000	WOODRUFF KEY
12/3.	[2]	146202-0100	DAMPER
12/4.	[1]	146203-0000	TOOTHED GEAR
17.	[1]	146204-0000	PLAIN WASHER
20.	[1]	146210-0620	ROLLER SET
24.	[1]	146303-0000	BEARING PIN
25.	[1]	146304-0000	BEARING PIN
26.	[1]	146305-0000	CLAMPING BAND
27.	[1]	146205-0100	SLOTTED WASHER
29.	[1]	146220-2020	CAM PLATE
30.	[1]	146600-0800	O-RING
31.	[1]	146300-2100	PUMP PLUNGER
32.	[1]	146301-0000	SLIDING PIECE
33.	[1]	146603-0700	SHIM
34.	[1]	146302-3400	COMPRESSION SPRING
34B.	[1]	146302-3300	COMPRESSION SPRING
34C.	[1]	146302-3500	COMPRESSION SPRING
35/1.	[0]	146603-0700	SHIM
35/1.	[0]	146603-0800	SHIM
35/1.	[0]	146603-0900	SHIM
35/1.	[0]	146603-1000	SHIM
35/1.	[0]	146603-1100	SHIM
35/1.	[0]	146603-3600	SHIM
36.	[1]	146600-0800	O-RING
37.	[1]	146310-0700	COVER
38.	[2]	146620-5000	BLEEDER SCREW
39.	[1]	146310-5100	COVER
40.	[2]	146620-5000	BLEEDER SCREW
43.	[1]	146230-0000	SHIM
44.	[1]	146230-0100	PLAIN WASHER
45.	[1]	146231-0001	SLOTTED WASHER
47.	[2]	146233-0000	SLOTTED WASHER
48/1.	[2]	146603-0000	SHIM
48/1.	[2]	146603-0100	SHIM
48/1.	[2]	146603-0200	SHIM
48/1.	[2]	146603-0300	SHIM
48/1.	[2]	146603-0400	SHIM
48/1.	[2]	146603-0500	SHIM
48/1.	[2]	146603-0600	SHIM
48/1.	[2]	146690-1400	SHIM
48/1.	[2]	146690-1500	SHIM
48/1.	[2]	146690-1600	SHIM
48/1.	[2]	146690-1700	SHIM
48/1.	[2]	146690-1800	SHIM
48/1.	[2]	146690-1900	SHIM
48/1.	[2]	146690-5800	SHIM
48/1.	[2]	146690-5900	SHIM
48/1.	[2]	146690-6000	SHIM
48/1.	[2]	146690-6100	SHIM
48/1.	[2]	146690-6200	SHIM
48/1.	[2]	146690-6300	SHIM
48/1.	[2]	146690-6400	SHIM
48/1.	[2]	146690-6500	SHIM
48/1.	[2]	146690-6600	SHIM
48/1.	[2]	146690-6700	SHIM
48/1.	[2]	146690-6800	SHIM
48/1.	[2]	146690-6900	SHIM
48/1.	[2]	146690-7000	SHIM
48/1.	[2]	146690-7100	SHIM
48/1.	[2]	146690-7200	SHIM
48/1.	[2]	146690-7300	SHIM
48/1.	[2]	146690-7400	SHIM
48/1.	[2]	146690-7500	SHIM
48/1.	[2]	146690-7800	SHIM
49.	[2]	146234-0600	GUIDE PIN
50.	[1]	146402-3820	HYDRAULIC HEAD
50.	[1]	146402-3820	HYDRAULIC HEAD
50.	[1]	146402-3820	HYDRAULIC HEAD
51.	[1]	146600-0000	O-RING
52/1.	[1]	146420-0000	SHIM
52/1.	[1]	146420-0100	SHIM
52/1.	[1]	146420-0200	SHIM
52/1.	[1]	146420-0300	SHIM
52/1.	[1]	146420-0400	SHIM
52/1.	[1]	146420-0500	SHIM
52/1.	[1]	146420-0600	SHIM
52/1.	[1]	146420-0700	SHIM
52/1.	[1]	146420-0800	SHIM
52/1.	[1]	146420-0900	SHIM
52/1.	[1]	146420-1000	SHIM
52/1.	[1]	146420-1100	SHIM
52/1.	[1]	146420-1200	SHIM
52/1.	[1]	146420-1300	SHIM
52/1.	[1]	146420-1400	SHIM
52/1.	[1]	146420-1500	SHIM
52/1.	[1]	146420-1600	SHIM
52/1.	[1]	146420-1700	SHIM
52/1.	[1]	146420-1800	SHIM
52/1.	[1]	146420-1900	SHIM
52/1.	[1]	146420-2000	SHIM
52/1.	[1]	146420-2100	SHIM
52/1.	[1]	146420-2200	SHIM
52/1.	[1]	146420-2300	SHIM
52/1.	[1]	146420-2400	SHIM
52/1.	[1]	146420-2500	SHIM
52/1.	[1]	146420-2600	SHIM
52/1.	[1]	146420-2700	SHIM
52/1.	[1]	146420-2800	SHIM
52/1.	[1]	146420-2900	SHIM
52/1.	[1]	146420-3000	SHIM
52/1.	[1]	146420-3100	SHIM
52/1.	[1]	146420-3200	SHIM
52/1.	[1]	146420-3300	SHIM
52/1.	[1]	146420-3400	SHIM
52/1.	[1]	146420-3500	SHIM
52/1.	[1]	146420-3600	SHIM
52/1.	[1]	146420-3700	SHIM
52/1.	[1]	146420-3800	SHIM
52/1.	[1]	146420-3900	SHIM
52/1.	[1]	146420-4000	SHIM
52/1.	[1]	146420-4100	SHIM
52/1.	[1]	146420-4200	SHIM
52/1.	[1]	146420-4300	SHIM
52/1.	[1]	146420-4400	SHIM
52/1.	[1]	146420-4500	SHIM
52/1.	[1]	146420-4600	SHIM
52/1.	[1]	146420-4700	SHIM
52/1.	[1]	146420-4800	SHIM
52/1.	[1]	146420-4900	SHIM
52/1.	[1]	146420-5000	SHIM
52/1.	[1]	146420-5100	SHIM
52/1.	[1]	146420-5200	SHIM
52/1.	[1]	146420-5300	SHIM
52/1.	[1]	146420-5400	SHIM
52/1.	[1]	146420-5500	SHIM
52/1.	[1]	146420-5600	SHIM
52/1.	[1]	146420-5700	SHIM
52/1.	[1]	146420-5800	SHIM
54.	[4]	146433-0100	GASKET
55.	[4]	146430-1420	DELIVERY-VALVE ASSEMBLY
56.	[4]	146432-0200	COMPRESSION SPRING
58.	[4]	146440-1520	FITTING
60.	[4]	139106-0100	FLAT-HEAD SCREW
67.	[1]	146706-5320	ANEROID CAPSULE
67/1.	[1]	146508-7521	GOVERNOR COVER
67/2.	[1]	146515-2520	CONTROL SHAFT
67/3.	[1]	146600-0100	O-RING
67/4.	[1]	139310-0200	PLAIN WASHER
67/5.	[1]	146535-6500	CONTROL LEVER
67/5B.	[1]	146535-6600	CONTROL LEVER
67/6.	[1]	014110-6440	LOCKING WASHER
67/7.	[1]	013020-6040	UNION NUT
67/13.	[1]	013020-6040	UNION NUT
67/14.	[1]	146621-1700	UNION NUT
67/15.	[1]	146526-2800	BLEEDER SCREW
67/16.	[1]	146526-3000	BLEEDER SCREW
67/18.	[1]	146587-5000	COILED SPRING
67/23.	[1]	146628-9200	BRACKET
67/24.	[2]	020306-2840	BLEEDER SCREW
67/25.	[2]	013020-6040	UNION NUT
67/26.	[1]	146932-2900	BRACKET
67/31.	[1]	146710-0400	BUSHING
67/32.	[1]	146602-1800	PLAIN WASHER
67/33.	[1]	146716-0200	UNION NUT
67/34/1.	[1]	146713-1000	BEARING PIN
67/34/1.	[1]	146713-1100	BEARING PIN
67/34/1.	[1]	146713-1200	BEARING PIN
67/34/1.	[1]	146713-1300	BEARING PIN
67/34/1.	[1]	146713-1400	BEARING PIN
67/35.	[1]	146621-0300	UNION NUT
67/36.	[1]	146600-1400	O-RING
67/37.	[1]	146710-0100	BUSHING
67/38.	[1]	139506-0200	GASKET
67/39.	[1]	146620-0300	CAPSULE
67/40.	[1]	026512-1540	GASKET
67/41.	[1]	146713-3500	ADJUSTING PIN
67/47.	[1]	146717-0200	COILED SPRING
67/49.	[1]	146721-0700	COVER
67/54.	[4]	139006-4400	BLEEDER SCREW
67/56.	[1]	146723-0200	CONTROL LEVER
67/57.	[1]	146712-0100	BEARING PIN
67/58.	[2]	146620-0600	CAPSULE
67/59.	[2]	026506-1040	GASKET
67/60.	[1]	146724-0300	ELEMENT
67/61.	[1]	146724-0400	CAPSULE
67/70.	[1]	016520-6010	O-RING
67/71.	[1]	146714-0100	SLOTTED WASHER
67/72.	[1]	016010-0920	LOCKING WASHER
67/73.	[1]	146715-0120	BELLOWS
67/74/1.	[0]	146603-3700	SHIM
67/74/1.	[0]	146603-3800	SHIM
67/74/1.	[0]	146603-3900	SHIM
67/74/1.	[0]	146603-4000	SHIM
67/74/1.	[0]	146603-4100	SHIM
67/74/1.	[0]	146603-4200	SHIM
67/78.	[1]	146600-4400	SEAL RING
67/98.	[2]	139006-4500	BLEEDER SCREW
67/100.	[1]	146628-9000	BRACKET
67/200.	[1]	139308-0300	PLAIN WASHER
67/201.	[1]	146545-3400	THREADED PIN
67/201B.	[1]	146545-3500	THREADED PIN
67/201C.	[1]	146545-3600	THREADED PIN
67/202.	[1]	139208-0900	UNION NUT
67/203.	[1]	146600-1200	O-RING
95.	[1]	146865-0320	FULCRUM LEVER
104.	[2]	146568-0000	SLOTTED SPRING PIN
105.	[2]	026508-1140	GASKET
106.	[2]	146588-0500	COILED SPRING
107.	[1]	146569-0300	UNION NUT
108.	[1]	146570-0100	GOVERNOR SHAFT
109.	[1]	146600-0400	O-RING
110/1.	[1]	146571-0000	SHIM
110/1.	[1]	146571-0100	SHIM
110/1.	[1]	146571-0200	SHIM
110/1.	[1]	146571-0300	SHIM
110/1.	[1]	146571-0400	SHIM
110/1.	[1]	146571-0500	SHIM
110/1.	[1]	146571-0600	SHIM
110/1.	[1]	146571-0700	SHIM
110/1.	[1]	146571-0800	SHIM
111.	[1]	146602-0600	PLAIN WASHER
112.	[1]	146572-0020	FLYWEIGHT ASSEMBLY
114.	[1]	146602-0500	PLAIN WASHER
115.	[1]	146575-2000	SLIDING SLEEVE
116.	[1]	146576-0200	CAP
117/1.	[1]	146577-1800	PLUG
117/1.	[1]	146577-1900	PLUG
117/1.	[1]	146577-2000	PLUG
117/1.	[1]	146577-2100	PLUG
117/1.	[1]	146577-2200	PLUG
117/1.	[1]	146577-2300	PLUG
117/1.	[1]	146577-2400	PLUG
117/1.	[1]	146577-2500	PLUG
117/1.	[1]	146577-2600	PLUG
117/1.	[1]	146577-2700	PLUG
117/1.	[1]	146577-2800	PLUG
117/1.	[1]	146577-2900	PLUG
117/1.	[1]	146577-3000	PLUG
117/1.	[1]	146577-3100	PLUG
117/1.	[1]	146577-3200	PLUG
117/1.	[1]	146577-3300	PLUG
117/1.	[1]	146577-6700	PLUG
117/1.	[1]	146577-6800	PLUG
117/1.	[1]	146577-6900	PLUG
117/1.	[1]	146577-7000	PLUG
117/1.	[1]	146577-7100	PLUG
117/1.	[1]	146577-7200	PLUG
117/1.	[1]	146577-7300	PLUG
117/1.	[1]	146577-7400	PLUG
117/1.	[1]	146577-7500	PLUG
117/1.	[1]	146577-7600	PLUG
117/1.	[1]	146577-7700	PLUG
117/1.	[1]	146577-7800	PLUG
117/1.	[1]	146577-7900	PLUG
117/1.	[1]	146577-8000	PLUG
117/1.	[1]	146577-8100	PLUG
117/1.	[1]	146877-0000	PLUG
117/1.	[1]	146877-0100	PLUG
117/1.	[1]	146877-0200	PLUG
117/1.	[1]	146877-0300	PLUG
117/1.	[1]	146877-4700	PLUG
117/1.	[1]	146877-4800	PLUG
117/1.	[1]	146877-4900	PLUG
117/1.	[1]	146877-5000	PLUG
120.	[1]	146579-2920	RETAINING PIN
122.	[1]	146580-3300	GOVERNOR SPRING
123.	[4]	146620-0500	HEX-SOCKET-HEAD CAP SCREW
130.	[1]	146421-0320	CAPSULE
130/2.	[1]	026508-1140	GASKET
130/3.	[1]	146422-0300	BLEEDER SCREW
130/4.	[1]	146600-0500	O-RING
133.	[1]	146600-0600	O-RING
134.	[1]	146600-0700	O-RING
135.	[1]	146110-0720	CONTROL VALVE
135/5.	[1]	146114-0000	SPRING WASHER
136.	[1]	146120-0020	OVER FLOW VALVE
137.	[2]	139512-0500	GASKET
138.	[1]	146668-4920	INLET UNION
160.	[1]	146625-8020	PLATE
205.	[1]	025804-1610	WOODRUFF KEY
206.	[1]	013121-4140	UNION NUT
207.	[1]	029321-4050	LOCKING WASHER
240.	[1]	146650-1220	PULLING ELECTROMAGNET
240/8.	[1]	146600-1700	O-RING
242.	[1]	146658-7320	WIRE
243.	[1]	146621-1000	UNION NUT
245.	[2]	139512-0500	GASKET
246.	[1]	027412-2440	EYE BOLT
247.	[1]	146609-4620	INLET UNION
260.	[1]	146611-0720	BRACKET
261.	[2]	146621-4700	UNION NUT
264.	[1]	016500-5010	O-RING
270.	[1]	146615-2021	TOOTHED GEAR
270/1.	[1]	146615-2000	TOOTHED GEAR
270/2.	[1]	146615-0201	COUPLING PLATE
270/3.	[6]	020006-1870	BLEEDER SCREW
275.	[1]	146612-6220	BRACKET
276.	[2]	010210-1640	HEX-SOCKET-HEAD CAP SCREW
280.	[1]	146361-0023	START ADVANCE ASSY
281.	[1]	146600-0800	O-RING
282.	[2]	010206-1240	HEX-SOCKET-HEAD CAP SCREW
287.	[1]	139006-6600	BLEEDER SCREW
800S.	[1]	146018-6620	PUMP HOUSING
800S/1/6.	[1]	146601-0700	PACKING RING
804S.	[1]	146232-0720	COMPRESSION SPRING
805S.	[1]	146574-0120	PARTS SET
810S.	[1]	146600-1120	REPAIR SET
812S.	[1]	146600-2220	PARTS SET
821S.	[1]	146210-5720	ROLLER SET
835S.	[1]	146598-1000	CAP
836S/1.	[1]	146598-0600	CAP
836S/1.	[1]	146598-0700	CAP
836S/1.	[1]	146598-0800	CAP
836S/1.	[1]	146598-0900	CAP
903.	[1]	146620-0120	CAPSULE
903/2.	[1]	146600-1300	O-RING
906.	[1]	146967-9400	NAMEPLATE

Include in #2:

104746-6211 as INJECTION-PUMP ASSEMBLY

Cross reference number

BOSCH 9 460 611 498 9460611498

ZEXEL 104746-6211 1047466211

Zexel num

Bosch num

Firm num

Name

104746-6211
104746-6212

9 460 611 498

INJECTION-PUMP ASSEMBLY
* K

Calibration Data:

Adjustment conditions

Test oil
1404 Test oil ISO4113orSEJ967d

Test oil temperature degC 45 45 50

Nozzle 105780-0060

Bosch type code NP-DN0SD1510

Nozzle holder 105780-2150

Opening pressure MPa 13 13 13.3

Opening pressure kgf/cm2 133 133 136

Injection pipe 157805-7320

Injection pipe
Inside diameter - outside diameter - length (mm) mm 2-6-450

Joint assembly 157641-4720

Tube assembly 157641-4020

Transfer pump pressure kPa 20 20 20

Transfer pump pressure kgf/cm2 0.2 0.2 0.2

Direction of rotation (viewed from drive side)
Left L

Injection timing adjustment

Pump speed r/min 1150 1150 1150

Average injection quantity mm3/st. 51.4 50.9 51.9

Difference in delivery mm3/st. 4

Basic *

Oil temperature degC 50 48 52

Injection timing adjustment_02

Pump speed r/min 500 500 500

Average injection quantity mm3/st. 30.3 26.8 33.8

Oil temperature degC 48 46 50

Injection timing adjustment_03

Pump speed r/min 750 750 750

Average injection quantity mm3/st. 33.9 30.4 37.4

Oil temperature degC 50 48 52

Injection timing adjustment_04

Pump speed r/min 1150 1150 1150

Average injection quantity mm3/st. 51.4 50.4 52.4

Difference in delivery mm3/st. 4

Basic *

Oil temperature degC 50 48 52

Injection timing adjustment_05

Pump speed r/min 2050 2050 2050

Average injection quantity mm3/st. 58.3 53.8 62.8

Oil temperature degC 52 50 54

Injection quantity adjustment

Pump speed r/min 2350 2350 2350

Average injection quantity mm3/st. 40.6 37.6 43.6

Difference in delivery mm3/st. 8

Basic *

Oil temperature degC 52 50 54

Injection quantity adjustment_02

Pump speed r/min 2700 2700 2700

Average injection quantity mm3/st. 12

Oil temperature degC 55 52 58

Injection quantity adjustment_03

Pump speed r/min 2350 2350 2350

Average injection quantity mm3/st. 40.6 37.6 43.6

Difference in delivery mm3/st. 8

Basic *

Oil temperature degC 52 50 54

Governor adjustment

Pump speed r/min 375 375 375

Average injection quantity mm3/st. 8.4 6.4 10.4

Difference in delivery mm3/st. 2

Basic *

Oil temperature degC 48 46 50

Governor adjustment_02

Pump speed r/min 375 375 375

Average injection quantity mm3/st. 8.4 6.4 10.4

Difference in delivery mm3/st. 2

Basic *

Oil temperature degC 48 46 50

Timer adjustment

Pump speed r/min 100 100 100

Average injection quantity mm3/st. 60 60 100

Oil temperature degC 48 46 50

Remarks
Full

Timer adjustment_02

Pump speed r/min 100 100 100

Average injection quantity mm3/st. 60 60 100

Oil temperature degC 48 46 50

Remarks
Full

Speed control lever angle

Pump speed r/min 375 375 375

Average injection quantity mm3/st. 0 0 0

Oil temperature degC 48 46 50

Remarks
Magnet OFF at idling position

0000000901

Pump speed r/min 1400 1400 1400

Overflow quantity cm3/min 370 240 500

Oil temperature degC 50 48 52

Stop lever angle

Pump speed r/min 1400 1400 1400

Pressure kPa 412 392 432

Pressure kgf/cm2 4.2 4 4.4

Basic *

Oil temperature degC 50 48 52

Stop lever angle_02

Pump speed r/min 1400 1400 1400

Pressure kPa 412 392 432

Pressure kgf/cm2 4.2 4 4.4

Basic *

Oil temperature degC 50 48 52

0000001101

Pump speed r/min 1400 1400 1400

Timer stroke mm 3.3 3.1 3.5

Basic *

Oil temperature degC 50 48 52

_02

Pump speed r/min 900 900 900

Timer stroke mm 0.5

Oil temperature degC 50 48 52

_03

Pump speed r/min 1400 1400 1400

Timer stroke mm 3.3 3.1 3.5

Basic *

Oil temperature degC 50 48 52

_04

Pump speed r/min 1600 1600 1600

Timer stroke mm 4.8 4.4 5.2

Oil temperature degC 50 48 52

_05

Pump speed r/min 1900 1900 1900

Timer stroke mm 6.1 5.8 6.5

Oil temperature degC 50 48 52

0000001201

Max. applied voltage V 8 8 8

Test voltage V 13 12 14

0000001501

Pump speed r/min 1150 1150 1150

Height m 2000 2000 2000

Atmospheric pressure difference kPa -21.9 -21.9 -21.9

Atmospheric pressure difference mmHg -164 -164 -164

Average injection quantity mm3/st. 42.1 41.1 43.1

Decrease qty mm3/st. 9.3 9.3 9.3

Decrease rate % 18 15 21

Basic *

Oil temperature degC 50 48 52

_02

Pump speed r/min 1150 1150 1150

Height m 0 0 0

Atmospheric pressure difference kPa 0 0 0

Atmospheric pressure difference mmHg 0 0 0

Decrease qty mm3/st. 0 0 0

Decrease rate % 0 0 0

Oil temperature degC 50 48 52

_03

Pump speed r/min 1150 1150 1150

Height m 500 500 500

Atmospheric pressure difference kPa -5.9 -9.2 -2.6

Atmospheric pressure difference mmHg -44 -69 -19

Oil temperature degC 50 48 52

Remarks
Point of inflection

_04

Pump speed r/min 1150 1150 1150

Height m 2000 2000 2000

Atmospheric pressure difference kPa -21.9 -21.9 -21.9

Atmospheric pressure difference mmHg -164 -164 -164

Decrease qty mm3/st. 9.3 7.8 10.8

Decrease rate % 18 15 21

Oil temperature degC 50 48 52

Timing setting

K dimension mm 3.1 3 3.2

KF dimension mm 5.5 5.4 5.6

MS dimension mm 0.8 0.7 0.9

Pre-stroke mm 0.45 0.43 0.47

Control lever angle alpha deg. 18 14 22

Control lever angle beta deg. 37 32 42

Test data Ex:

0000001801 W-CSD ADJUSTMEN

Adjustment of the W-CSD 1. Adjustment of the advance angle of the timer (1)Determine the timer advance angle from the graph in Fig. 2 (D). (2)(1) Adjust with the screw so that the timer advance angle determined in the item (1) is obtained. (C) Fig. 1 (D) Fig. 2 (A): TA+-0.1 (B): Timer stroke TA: X:Temperature t (deg C) Y:Timer stroke TA (mm)
----------

----------
(B)=-10<=X(degC)<=20:TA=-0.0367X+1.284 (D)=20<=X(degC)<=40:TA=-0.0275X+1.1

Information:

Extended Warranties & Service Contracts
A wide variety of protection plans are available for Caterpillar 3176 Truck Engines. Consult your local Caterpillar Engine Service dealer for information on the plan shown below which is tailored to fit your needs.* ESC-Extended Service Coverage* OPT-Overhaul Protection for Trucks* Remanufactured Extended Coverage* TOPP-Truck Owner Protection PlanContact your local Caterpillar Engine Service dealer for more detailed information on specific programs and coverages available, or call 1-800-CALL CAT, and ask for the Engine Protection Plan Sales Manager.Emergency Service (U.S.A. only)
When a problem arises concerning the sale, operation or service of your engine, it will normally be handled by the distributor or dealer in your area. The service facility nearest you can be located twenty-four hours a day by calling the appropriate phone numbers listed below.In U.S. (except Illinois, Alaska and Hawaii) Phone 1 (800) 447-4986.In the States of Illinois, Alaska and Hawaii Phone (309) 673-3252 (collect).Your satisfaction is a primary concern to Caterpillar, its distributors and their dealers. To assure your complete satisfaction, we suggest the following steps be followed should you have a problem that has not been handled to your satisfaction.Step One
Discuss your problem with a member of management from the distributorship or dealership. If your problem originates with a dealer, explain the matter to a management member of the distributorship with whom the dealer has his parts and service agreement.Step Two
When it appears that your problem cannot be readily resolved at the distributor level without additional assistance, use the above telephone numbers and ask to talk to a Field Service Coordinator.Step Three
If you are still not satisfied, present the engine matter in writing to:Caterpillar Inc.
Manager, Truck Engine Business
Peoria, Illinois U.S.A.
61629
When contacting the Manager, Truck Engine Business, please keep in mind that ultimately your problem will likely be resolved at the distributorship or dealership using their facilities, equipment, and personnel. Therefore, it is suggested that you follow the above steps in sequence when experiencing a problem.