101696-9422 ZEXEL INJECTION-PUMP ASSEMBLY Cross 1016969422 16713z6969

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Apr2020
PROBLEM
The existing fuel injectors can fail on certain C11 and C13 Industrial Engines. If the existing injectors fail it can create performance issues.
AFFECTED PRODUCT
Model Identification Number
C11 HRA03484-03495
C13 RRA13574, 13576-13578, 13580, 13582-13583, 13585-13588, 13591, 13593-13597, 13599, 13603-13608
PARTS NEEDED
Qty
Part Number Description
6 2490713 INJECTOR GP-FUEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Remove the existing injectors and install new injectors.
C11 - RENR8632, "Electronic Unit Injectors- Remove", "Electronic Unit Injector- Install"
C13 - KENR8165, "Electronic Unit Injector - Remove and Install"
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-3000 hrs,
0-12 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 3.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.