101402-2321 ZEXEL INJECTION-PUMP ASSEMBLY Cross 1014022321 220205300a

Image1
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
0-500000 miles,
0-36 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 6.0-hour job for Group 1
If the parts that are listed in the ACTION REQUIRED are on the engine, the engine has been previously updated and this Service Letter does not apply. Enter a claim against this service letter and charge 0.5 hours for the inspection time.
If the OEM CGI Flex line is replaced then it should be billed to your local OEM dealership as follows:
Cat Dealer Performs CGI Repair.
- Cat dealer purchases parts from Peterbilt / Kenworth dealer @ retail.
- Cat dealer performs repair (no charge to customer).
- Cat dealer files sublet invoice to Peterbilt / Kenworth dealer for parts (CAT will not increase part price to Peterbilt / Kenworth dealer) and labor reimbursement.
Invoice includes:
1) 17 digit VIN
2) Repair Order #
3) Vehicle mileage
4) Part pricing
5) Labor pricing
. Peterbilt / Kenworth dealer pays Cat dealer
. Peterbilt / Kenworth dealer files warranty claim (normal sublet) to Peterbilt / Kenworth
Peterbilt / Kenworth guarantees payment to Cat for the repairs performed.
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
0-500000 miles,
0-36 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 6.0-hour job for Group 2
If the parts that are listed in the ACTION REQUIRED are on the engine, the engine has been previously updated and this Service Letter does not apply. Enter a claim against this service letter and charge 0.5 hours for the inspection time.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
Rework Procedure
Step 1:
Follow instructions outlined in REHS4803.
Step 2:
Attach Data Log of successful regen and attach Air Systems Verification Test report to the Warranty report and add Technician's CWS or SSO ID in the Technicians Name field of the "Warranty Report - User Information screen. See example on page 2 of REHS4803.
NOTE 1:
The seating of the heater wire to the ARD head is critical. There have been some cases of the heater wire interfering with the ARD head and not allowing it to seat properly. Refer to Image 1.1.1 for an example of proper seating.
If the heater wire hex interferes with the ARD head, use a file on the heater wire hex to allow proper seating (Image 1.1.2). DO NOT USE any cleaner after removing material from the hex as it can cause a heater failure. Usually less than 2mm reduction is necessary if proper seating does not take place.
Image1.1.1
Image1.1.2