101402-1030 ZEXEL INJECTION-PUMP ASSEMBLY Cross 1014021030

REM02-13
Reman
May 2002 RELOCATION OF SERVICE CENTER FOR 3600 FUEL INJECTORS Announcement Caterpillar is pleased to announce the relocation of the 3600 Fuel Injector Service Center from Booneville, MS to Caterpillar?s Fuel Injector Remanufacturing facility located in Nuevo Laredo, Mexico effective June 01, 2002. This Service Center provides a 3600 Fuel Injector ?Repair and Return? service, principally for dealers in North and South America. This move will in no way effect the excellent service Dealers have come to expect from this program. Injectors in transit to the Boonville, MS facility will be redirected to the Nuevo Laredo facility.Program Dealers can continue to send their 3600 injectors, tagged with Caterpillar? form number 00040279-00 directly to the new address listed below. New forms are being printed with a corrected ship to address. In the interim, Dealers should continue to use the old form. The Dealer will continue to be responsible for freight and insurance to and from the Service Center. The Center will, as in the past, service the injectors and return them, along with an individual certificate of conformity, to wherever the dealer requires. A database with key information on each injector will continue be maintained at the Service Center.The injectors will receive an initial inspection within five days of receipt. Normal turnaround time for the repaired injectors will be 20 ? 30 days. However, should the injectors be required urgently, this can be specified as a special instruction on the shipping tag and accommodated with a premium charge. Special return shipping instructions, such as airfreight, should also be communicated on the shipping tag. If not specified, the repaired injectors will be returned via standard surface freight to the dealer?s main office address.Shipping Location
Caterpillar Inc.
C/O Tecmosa/Dicex International
1101 Black Diamond
International Commerce Center
Laredo, TX 78045
Attn: 3600 Injector Service Center
The new Service Center Customer Service telephone number is: 1877-536-5460.
Features And BenefitsThe service provided will be a ?repair and return? service of the customer?s serialized injector, as opposed to a Reman exchange for a customer?s core. The customer will get his own injector back. It will have been completely disassembled with each component inspected, and after re-assembly, 100% tested against new specifications. A technical report will be completed and returned with each injector to help the dealer analyze any fuel system related problems, which if corrected could possibly help extend the life of the injectors.This service does not replace the remanufactured injector program. It complements it as another repair option offered at a price comparable to the competition. The dealer may choose to have the injectors cleaned or repaired. Or, depending on the need, a remanufactured injector can still be purchased. In this case the Service Center will notify the dealer and transfer the core to Reman, establishing a core credit for the dealer. This Service Center will provide one more way to lower the customer?s owning and operating expenses.Price A flat labor charge of $200 US plus any new components replaced will be