101401-9431 ZEXEL INJECTION-PUMP ASSEMBLY Cross 1014019431

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Apr2021
PROBLEM
The existing fuel injectors can fail on certain 14M, 16M, and 18M Motor Graders. If the existing injector fails it can create performance issues.
AFFECTED PRODUCT
Model Identification Number
14M 3 E9S00377-00378
16M 3 E9Y00360
18M 3 E9W00279
PARTS NEEDED
Qty
Part Number Description
6 2490712 INJECTOR GP-FUEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Replace the existing injectors with new injectors.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-3000 hrs,
0-12 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 3.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.