146405-0420 ZEXEL HYDRAULIC HEAD Cross 1464050420 v10124100

PROBLEM
The Diesel Particulate Filter core may fail on certain C3.4B Industrial Engines. The failures may result in loss of power and a blocked Diesel Particulate Filter.
AFFECTED PRODUCT
Model Identification Number
C3.4B CJG01859-01865, 1867, 1869-1870, 1901-1910, 1994, 2268, 2272, 2323-2324, 2364-2365, 2367-2374, 2376-2377, 2414, 2430-2439, 2441-2446, 2454-2456, 2458-2460, 2462-2463, 2482, 2529, 4411-4414, 4453-4465, 4999-5025, 5048-5050, 5069-5088, 5090-5095
CNW00578-00579, 581-587, 666, 668-674, 677, 680, 684, 708, 730-738, 740-744, 746, 748-750
PARTS NEEDED
Qty
Part Number Description
1 20R3615 KIT-FILTER (After Failure Only)
1 3793061 SEAL (After Failure Only)
1 3793064 SEAL-O-RING (After Failure Only)
1 3879343 CLIP (After Failure Only)
1 4732321 ENGINE SOFTWARE
1 4813598 FILTER AS (After Failure Only)
1 GND_WIRE_KIT Regen Interlock GND Wire Kit (See Action Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 26% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Before Failure:
1 - Update Engine Software, refer to Troubleshooting ? ECM Software ? Install, ensure to follow the steps to save the Engine Configuration data.
2 - Apply Carlson Service Number 14CP-013 - Regeneration Interlock Ground Wire Kit, contact a Carlson Paving Products Dealer for Kit Part Number 14CP-013.
After Failure:
1 - Refer to Steps 1 and 2 of the Before Failure actions.
2 - Service CCB Filter and replace with new filter, refer to Operation and Maintenance Manual ? Engine Crankcase Breather element ? Replace.
3 - Remove Diesel Particulate Filter, Refer to Disassembly and Assembly - Diesel Particulate Filter - Remove - wall Flow Diesel Particulate Filter.
4 - Move the Diesel Particulate Filter Assembly to a suitable work surface.
5 - Refer to Specifications - Diesel Particulate Filter (Wall Flow Diesel Particulate Filter(DPF)), remove V Band Clamps (1) and (4), carefully split assembly and remove DPF Canister element.
6 - Using new DPF Kit Filter, reassemble the Diesel Particulate Filter Assembly noting the alignment marks previously made in Step 3, refer to Specifications - Diesel Particulate Filter (Wall Flow Diesel Particulate Filter(DPF)).
7 - Reinstall the Diesel Particulate Filter assembly, Refer to Disassembly and Assembly - Diesel Particulate Filter - Install - wall Flow Diesel Particulate Filter.
8 - As the DPF has been replaced, ensure the ?DPF Replacement Reset? procedure is performed using CAT ET, refer to Troubleshooting - Service Tool Features - Components Replacement Resets.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-5000 hrs,
0-60 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.5-hour job
Note an additional 4.5 hours is allowed for After Failure.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.