105923-0971 ZEXEL GOVERNOR Cross 1059230971

This Revised Service Letter replaces the 13Jul2016 Service Letter. Changes have been made to the Service Claim Allowances hours.
TERMINATION DATE
31Jul2018
PROBLEM
398-1498 and 463-1678 Fuel Injection Pumps may fail on certain 320D 2L Excavators, equipped with a C7.1M Engine. The fuel injection pump failure results in the engine not starting, hard to start, low power or speed instability.
AFFECTED PRODUCT
Model Identification Number
320D 2L DNS00357
KHR00367-00368, 431, 440, 450, 511-518, 521
PBB00166-00167, 172-173
RAR00452-00461, 466-469, 513-514, 518-519, 524-525, 531, 545, 567-582, 584-589, 591-600, 602-612, 614-626, 630-641, 643-655, 663-673, 677-686, 693-700, 707-714, 720-729, 733-743, 856-857, 865-871, 877-884, 888-896, 902-909, 917-922, 929-936, 959-980, 985-992, 998-1005, 1011-1013, 1016-1019, 1021-1027, 1031-1037, 1041-1047, 1052-1055, 1062-1065, 1072-1074, 1077-1079, 1154-1157, 1163-1164, 1167-1169, 1174-1180, 1185-1193, 1195-1216, 1254-1263, 1265-1268, 1270, 1273-1286, 1291-1292, 1298-1300, 1304, 1310, 1346-1347, 1355-1357, 1366-1380, 1382-1385, 1390-1392, 1397-1399, 1401-1407, 1437, 1671, 1701, 1709, 1713, 1793, 1814, 1836
ZCS00199-00276, 292-315, 452-496, 558-591, 660-707, 743-778, 827-917, 986-991, 993-1022, 1038-1058, 1080-1083, 1089-1135, 1137-1155, 1179-1187, 1320-1348, 1353, 1449-1458, 1476, 1479-1483, 1486-1490, 1493-1497, 1499-1532
PARTS NEEDED
Qty
Part Number Description
3 2323149 WASHER-SEALING
1 4631678 PUMP AS-F INJ
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Remove the existing fuel injection pump, and install a new 463-1678 Fuel Injection Pump Assembly.
Refer to UENR0674, Disassembly and Assembly, C7.1 (Mech) Engines, "Fuel Injection Pump Remove - With Boost Control", and install procedure, in order to complete this Rework Procedure.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-4000 hrs,
0-24 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
4001-6000 hrs,
25-36 mo 33.0% 0.0% 25.0% 50.0% 25.0% 50.0%
This is a 11.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.