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North America Only:
When a problem arises concerning the sale, operation or service of your engine, it will normally be handled by the dealer in your area. The service facility nearest you can be located twenty-four hours a day by calling the appropriate phone numbers listed below.In U.S. and Canada1 (800) 447-4986.Your satisfaction is a primary concern to Caterpillar and its dealers. To assure your complete satisfaction, we suggest the following steps be followed should you have a problem that has not been handled to your satisfaction. Step OneDiscuss your problem with a member of management from the dealership. Step TwoWhen it appears that your problem cannot be readily resolved at the dealer level without additional assistance, use the above telephone numbers and ask to talk to a Field Service Coordinator. Regular Monday through Friday business hours are from 8:00 a.m. to 4:30 p.m. Central Standard Time (CST). Step ThreeIf you are still not satisfied, present the engine matter in writing to:Caterpillar Inc.
Manager, Customer Service, Engine Division
Mossville Bldg. A
P.O. Box 600
Mossville, Illinois 61552-0600
When contacting the Manager, Customer Service, please keep in mind that ultimately your problem will likely be resolved at the dealership, using their facilities, equipment, and personnel. Therefore, it is suggested that you follow the above steps in sequence when experiencing a problem.Outside North America:
If a problem arises outside North America, and cannot be resolved at the dealer level, contact the appropriate Caterpillar subsidiary office. Mid and South America (except Brazil):Caterpillar Americas Co.
100 NE Adams Street
Peoria, Illinois 61629 U.S.A.
Phone: 309-675-5876
Brazil:Caterpillar Brasil S.A.
04795-Av. Das Nacoes Unidas,
22.540 (S. Amaro)
Mail Address: Caixa Postal, 8239
01.000-Sao Paulo-SP-Brazil
Phone: 247-1011-5919-1100
Cable Address: CATERPILLAR SP. BRAZIL
Telex No.: 391-01122824 & 391-01121496
Europe, Africa, and Middle East:Caterpillar Overseas S.A./Power Systems
YA50 76, Route de Frontenex
P.O. Box 456
1211 Geneva 6, Switzerland
Cable Address: CATOVERSEA
Telex No.: 413323
Phone: (022) 737 4444
Telecopier: (022) 737 4984
Australia and New Zealand:Caterpillar of Australia Ltd.
1 Sharps Road, Private Mail Bag 4
Tullamarine, Victoria 3043 Australia
Telex: AA30240
Cable: CATERPILLAR MELB
Phone: (03) 3399333
Far East (except Japan and Australia):Caterpillar Far East Limited
28th Floor, Sun Hung Kai Centre
30 Harbour Road G.P.O. Box 3069
Wanchai, Hong Kong
Cable Address: CATFAREAST HKG
Telex No.: HX73305 CFEL
Phone: 5-8326333
Japan:Caterpillar Mitsubishi Ltd.
3700, Tana, Sagamihara-shi
Kanagawa-ken, 229 Japan
Telex No.: 2872-261CM HAJ
Cable Address: CATERBISHICO SAGAMIHARA
Phone: Sagamihara (0427) 62-1121