104564-2000 ZEXEL FUEL-INJECTION PUMP Cross 1045642000 072713800b

09Sep2019
U-532
A-424
D-460
O-465
Parts stock action only
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 20R0819 HYDRAULIC UNIT INJECTOR PUMP GROUPS FROM DEALER PARTS STOCK
7750 PI70765
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Dec2019
PROBLEM
Certain 20R0819 Hydraulic Unit Injector Pump Groups built between 20Jan2019 and 29Feb2019 may be incorrectly assembled with a fuel transfer pump (Image 2). The hydraulic unit injector pump group should not have the fuel transfer pump attached (Image 3).
ACTION REQUIRED
Inspect all 20R0819 Hydraulic Unit Injector Pump Groups in dealer parts stock.
If the date on the packaging label falls within 20Jan2019 through 29Feb2019 (Image 1), open the package and inspect. If the date falls outside that date range, then return the part to dealer part stock.
If the hydraulic unit injector pump group has the fuel transfer pump attached (Image 2), then remove the part from dealer part stock. Refer to the Parts Disposition.
If the hydraulic unit injector pump group does not have the fuel transfer pump attached (Image 3), then mark the package as inspected per this program and return the part to dealer part stock.
Image1
Image2
Image3
SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock.
PARTS DISPOSITION
NACD:
Hold all 20R0819 Hydraulic Unit Injector Pump Groups that have the fuel transfer pump attached for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.
EAME, LACD, and APD:
Hold all 20R0819 Hydraulic Unit Injector Pump Groups that have the fuel transfer pump attached for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.