106871-2010 ZEXEL Cross 1068712010 3126030010

AFFECTED PRODUCT
Model Identification Number
CB13 PWP00100-00112
CB15 M9400100-00109
CB16 HP500100
CB64B C5600100-00119, 121, 123, 125, 127, 129-132, 134-139, 141-142, 145-146, 150, 153-156, 158, 162-163, 165, 167, 173-174, 178-179, 182-191, 194, 196-198, 202-204, 206-207, 209-213, 216-221, 223, 225-232, 235-243, 245-246, 248, 250-253, 256-259, 261-267, 269-271, 273-274, 276-278, 280-282, 284-285, 287-288, 290-291, 294-296, 300-302, 304-306, 308, 310-311, 313-318, 320, 322-328, 335-336, 339-341, 344-347, 349-354, 358-359, 361-366, 368-369, 371-374, 377, 379-380, 382-385, 387-389, 391-393, 395-397, 400, 402-405, 407, 409, 411, 415, 417-418, 421-424, 427-428, 430, 432, 434-436, 439
CB66B B6600100, 102-103, 105, 109-113, 115, 117-118, 121-123, 125, 128, 130-131, 133-134, 136, 139-140, 145, 149, 152-154, 156, 159-169, 172-178, 181-184, 187-188, 190-191, 194-202, 205, 209-210, 213-215, 217-228, 233-234, 237, 241-242, 245, 247-255, 257-260, 264-267, 269-270, 272-274, 276-277, 280-281, 283, 285-288, 291, 293-296, 299-304, 307, 310-312, 314
CB68B C6800100, 103-104, 106-107, 111-113, 115-116, 124-125, 127-128, 130, 132-140, 142-145, 147, 149-151
PARTS NEEDED
Qty
Part Number Description
1 4716029 MTG GP-INJECTOR (After Failure Only)
1 5548956 DEF SOFTWARE
1 ENGSOFTWARE ENGINE SOFTWARE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 23% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
New DEF system Software is available that reduces the risk of an internal DEF injector leak by improved temperature management. Please update the DEF system software at the next opportunity.
Ensure that all adjustments and repairs that are carried out to the Diesel Emission Fluid (DEF) system are performed by authorized personnel that have the correct training. Before beginning ANY work on the DEF system, refer to Operation and Maintenance Manual, "General Hazard" for safety information.
Before Failure:
Check that the engine software is the latest version before updating the DEF pump software.
If the engine software is not the latest version, update the Engine Software first.
If needed, update the engine software with the latest available in SIS Web.
Flash the DEF Pump ECM with the software listed in the Parts Needed or latest available in SIS Web.
For flash programming of the ECM software, refer to Troubleshooting "ECM Software - Install".
After Failure:
Ensure the appropriate steps have been followed when diagnosing a DEF injector failure ? Refer to UENR0662.
If it is determined that replacement of DEF injector is required, refer to the Disassembly and Assembly Manual - Diesel Exhaust Fluid Injector - Remove and Install.
After the DEF injector has been replaced, perform the DEF system software update as detailed in the "Before Failure" section above.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-5000 hrs,
0-60 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 0.5-hour job
An additional 3 hours are allowed for After failure.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.