105621-0250 ZEXEL Cross 1056210250 9813405070

AFFECTED PRODUCT
Model Identification Number
797 5YW00260
797B JSM00151-00152, 220-225, 236-237, 244, 256
797F LAJ00142-00144, 189, 200-202, 227-228, 251-255, 262, 264, 266-269, 276, 283, 285, 287, 292-293, 295-296, 308, 311-314, 316-322, 327-328, 341, 343-344, 350-351, 365, 372-373, 445-446, 458-461, 464-466, 468, 476-477, 483, 491-494, 507-512, 523-525, 554-561, 569-571, 573-584, 596, 634-636, 639, 642-643
PARTS NEEDED
Qty
Part Number Description
4 8T2223 BOLT-SOCKET HD
1 8T9524 SEAL-O-RING
1 20R5566 INJECTOR GP-F -G
1 2287108 SEAL-O-RING-STOR
1 2300940 SEAL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 12% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Perform a Fuel Status Verification Test (FSVT).
Replace injectors showing INJ-2, INJ-7 or INJ-12 code.
Refer to KENR6052 for removal and installation instructions.
To qualify for this support program;
-Machine must be operating with the Clean Fuel Module (CFM)
-Machine must be operating most current software release in SIS Web.
-Attach a Product Status Report to the claim form
-Provide the ECM Replacement files with the claim
-Conduct a review of the maintenance history of the machine to ensure no High Pressure Fuel Pump failure within two weeks of injector failure
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-6000 hrs,
0-12 mo 100.0% 0.0% 0.0% 100.0% 0.0% 0.0%
6001-9000 hrs,
13-24 mo 33.0% 0.0% 0.0% 50.0% 50.0% 50.0%
This is a 2.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
This program can be claimed multiple times per machine.
PARTS DISPOSITION
Hold the fuel injector for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.