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U.S.A. and Canada
When a problem arises concerning the sale, operation or service of your engine, it will normally be handled by the dealer in your area. The service facility nearest you can be located twenty-four hours a day by calling: 1-800-447-4986.Your satisfaction is a primary concern to Caterpillar and its dealers. If you have a problem that has not been handled to your complete satisfaction, we suggest the steps that follow.Step One
Discuss your problem with a member of management from the dealership.Step Two
When it appears that your problem cannot be readily resolved at the dealer level without additional assistance, use the above telephone number and ask to talk to a Field Service Coordinator. Regular Monday through Friday business hours are from 8:00 a.m. to 4:30 p.m. Central Standard Time (CST).Step Three
If you are still not satisfied, present the engine matter in writing to:Caterpillar Inc.
Manager, Customer Service, Engine Division
Mossville Bldg. A
P.O. Box 600
Peoria, Illinois 61552-0600
When contacting the Manager, Customer Service, please keep in mind that ultimately your problem will likely be resolved at the dealership, using their facilities, equipment, and personnel. Therefore, it is suggested that you follow the above steps in sequence when experiencing a problem.Outside of the U.S.A. and Canada
If a problem arises outside of the U.S.A. and Canada, and cannot be resolved at the dealer level, contact the appropriate Caterpillar subsidiary office.Australia and New Zealand
Caterpillar of Australia Ltd.
1 Caterpillar Drive
Private Mail Bag 4
Tullamarine, Victoria 3043
Australia
Phone: (03) 9339-9333
Fax: (03) 9335-3366
Brazil, Bolivia, and Paraguay
Caterpillar Brasil, Ltda.
Edificio Brasil Interpart
Rua Guararapes, 2064-5 andar, conjunto 2
CEP 04561-004, Sao Paulo, SP
Brasil
Phone: (55) 11-5505-3388
Fax: (55) 11-5505-1647
Central America and Caribbean
Caterpillar Americas Co.
300 South Pine Island Road, Suite 308
Plantation, Florida 33324
U.S.A.
Phone: (954) 472-8204
Fax: (954) 472-4967
China
Caterpillar China Ltd.
One Pacific Place
88 Queensway, Level 8
G.P.O. Box 3069
Hong Kong
Phone: 852-2848-0333
Fax: 852-2848-0440
Ecuador, Colombia, Venezuela, Guyana, and Suriname
Caterpillar Americas Co.
300 South Pine Island Road, Suite 308
Plantation, Florida 33324
U.S.A.
Phone: (954) 475-7202 or 475-7203
Fax: (954) 474-9791
Europe, Africa, and Middle East
Caterpillar Overseas S.A.
76 Route de Frontenex
P.O. Box 6000
1211 Geneva 6
Switzerland
Phone: (22) 849-4444
Fax: (22) 849-4544
Far East
Caterpillar Asia Pte. Ltd.
7 Tractor Road
Jurong, Singapore 627968
Republic of Singapore
Phone: 65-662-8333
Fax: 65-662-8302
Japan
Caterpillar Mitsubishi Ltd.
3700, Tana, Sagamihara-shi
Kanagawa-ken, 229
Japan
Phone: Sagamihara (427) 62-2112
Fax: (427) 62-8542
Mexico
Grupo Financiero Caterpillar Mexico, S.A. de C.V.
Primer piso del Arco Oriente de Arco Bosques
Coporativa,
Bosques del Alisos 45A
Bosques de Las Lomas
Mexico, D.F. 05120
Phone (From within Mexico): 915-259-3389 or
259-3436
Phone (From within the U.S.A.): 011-525-259-3389 or
259-3436
Fax: (309) 675-5364
Peru, Chile, Argentina, and Uruguay
Caterpillar Americas Co.
Edificio Torre Santa Maria
Av. Los Conquistadores 1700
Piso 22B, Oficina B
Santiago, Chile
Phone: (011-562) 231-6354 or 231-0160
Fax: (011-562) 231-0159