105410-7520 ZEXEL Cross 1054107520

PARTS NEEDED
Qty
Part Number Description
4 8T2223 BOLT-SOCKET HD
1 8T9524 SEAL-O-RING
1 20R5566 INJECTOR GP-FUEL
1 2287089 SEAL-O-RING-ORFS
1 2287100 SEAL-O-RING-STOR
1 2287108 SEAL-O-RING-STOR
1 2300940 SEAL-PIP
1 2697852 SEAL-O-RING
1 3170808 SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Perform a Fuel Status Verification Test (FSVT). Follow all procedures outlined in KENR5398.
Replace injectors showing INJ-2, INJ-7 or INJ-12 codes. Schedule the replacement in line with the 1500 hour recommendation described in KENR5398.
Refer to KENR6052 for removal and installation instructions.
To qualify for this program:
Machine must be operating the most current software release in SIS Web.
Machine must be operating with the Clean Fuel Module (CFM) installed and activated.
Attach a Product Status Report to the claim form.
Provide injector replacement tracking sheet copy for specific machine SN on claim.
Conduct a review of the maintenance history of the machine to ensure no High Pressure Fuel Pump failure occurred within 250 service hours of an injector failure. If a high pressure fuel pump has failed, inspect the 2D inline filter for damage and/or debris.
Must have fuel samples from month of failure with passing (green/no action suggested) fuel quality report. Program Administrator will audit if fuel sample program is being executed per agreement.
Failure to provide the requested information and/or the failed injector could result in a claim being debited or rejected.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-6000 hrs,
0-12 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
6001-12000 hrs,
13-24 mo 100.0% 50.0% 0.0% 0.0% 0.0% 50.0%
This is a 2.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
PARTS DISPOSITION
Hold all fuel injectors for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.