104745-4490 ZEXEL Cross 1047454490

04Dec2012
U-650
D-553
O-595
Parts stock action only
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 20R-1282 FUEL INJECTORS FROM DEALER PARTS STOCK
7750 PI70466
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Mar2013
PROBLEM
The initial production run of 20R-1282 Fuel Injectors (less than 250 pieces) built before August 15, 2012 (serial number 1240557) contains the wrong nozzle tip due to a print releasing error. If placed into service, the injection spray plume may direct onto the cylinder wall. Long term use may result in piston ring or liner wear.
ACTION REQUIRED
Remove all 20R-1282 Fuel Injectors from dealer parts stock. Refer to the Parts Disposition.
SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock.
PARTS DISPOSITION
***** NACD *****
Hold 20R-1282 Fuel Injectors that are removed from dealer parts stock for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
***** EAME, and APD *****
Hold all 20R-1282 Fuel Injectors that are removed from dealer parts stock for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.