19080-02731 GOVERNOR ASSY, MEC Denso Cross

12Nov2019
(Revised 31Jan2020)
U-681
Before/After
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE AND REPLACING THE INJECTOR NOZZLE ON CERTAIN RETROFIT SELECTIVE CATALYTIC REDUCTION SYSTEMS
108K 108H 7620 PS46482
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46482" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 12Nov2019 Service Letter. Changes have been made to the Affected Product.
TERMINATION DATE
30Nov2021
PROBLEM
Certain Retrofit Selective Catalytic Reduction Systems equipped with a 485-2864 dosing cabinet logs a DEF pressure code causing the DEF system to shut down.
AFFECTED PRODUCT
Model Identification Number
AFTERTREAT-SCR EH700101-00102
EH800065-00068
EH900033-00034, 40, 43-44, 126-128, 146-153, 157, 170
PARTS NEEDED
Qty
Part Number Description
1 3332400 GASKET
1 3520865 NOZZLE GP-DEF
1 5902884 SFWR GP-A1015
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Replace the injector nozzle group and install software 590-2884 or latest available on SIS Web. Refer to the attached Rework Procedure.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts %