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North America Only
When a problem arises concerning the sale, operation or service of your engine, it will normally be handled by the dealer in your area. The service facility nearest you can be located twenty-four hours a day by calling the phone number below. In U.S. and Canada: 1 (800) 447-4986.Your satisfaction is a primary concern to Caterpillar and its dealers. If you have a problem that has not been handled to your complete satisfaction, we suggest the steps that follow. Step OneDiscuss your problem with a member of management from the dealership. Step TwoWhen it appears that your problem cannot be readily resolved at the dealer level without additional assistance, use the above telephone numbers and ask to talk to a Field Service Coordinator. Regular Monday through Friday business hours are from 8:00 a.m. to 4:30 p.m. Central Standard Time (CST). Step ThreeIf you are still not satisfied, present the engine matter in writing to.Caterpillar Inc.
Manager, Customer Service, Engine Division
Mossville Bldg. A
P.O. Box 600
Peoria, Illinois 61552-0600
When contacting the Manager, Customer Service, please keep in mind that ultimately your problem will likely be resolved at the dealership, using their facilities, equipment, and personnel. Therefore, it is suggested that you follow the above steps in sequence when experiencing a problem.Outside North America
If a problem arises outside North America, and cannot be resolved at the dealer level, contact the appropriate Caterpillar subsidiary office. Central/South America (except Brazil)Caterpillar Americas Co.
100 NE Adams Street
Peoria, Illinois 61629 U.S.A.
Phone: 309-675-5876
Fax: 309-675-5384
BrazilCaterpillar Americas Co.
Edificio Brasil Interpart
Rua Guararapes, 2064 5.0 andar, cj.2
04561-004 - Sao Paulo-SP-Brazil
01.000-Sao Paulo-SP-Brazil
Phone: 011-536-3388
Fax: 011-505-1647
Far East (except Japan and Australia)Caterpillar Far East Limited
28th Floor, Sun Hung Kai Centre
30 Harbour Road
G.P.O. Box 3069
Wanchai, Hong Kong
Cable Address: CATFAREAST HKG
Telex No.: HX73305 CFEL
Phone: 5-8326333
Australia and New ZealandCaterpillar of Australia Ltd.
1 Caterpillar Drive
Private Mail Bag 4
Tullamarine, Victoria 3043
Australia
Telex: AA30240
Cable: CATERPILLAR MELB
Phone: (03) 339-9333
Fax: (03) 335-3366
JapanCaterpillar Mitsubishi Ltd.
3700, Tana, Sagamihara-shi
Kanagawa-ken, 229
Japan
Telex No.: 2872-261CM HAJ
Cable Address: CATERBISHICO SAGAMIHARA
Phone: Sagamihara (0427) 62-1121
Fax: (0427) 62-8542
Europe, Africa, and Middle EastCaterpillar Overseas S.A./Power Systems
YA50 76, Route de Frontenex
P.O. Box 456
1211 Geneva 6
Switzerland
Cable Address: CATOVERSEA
Telex No.: 413323
Phone: (022) 849-4444
Telecopier: (022) 849-4984
Fax: (022) 849-4544